Cancellation policy

Purchase Options & Cancellation Policy

Last updated: August 28, 2026

Subscription Orders

GoodShoog™ offers a subscription option for our natural sugar substitute pouches, allowing you to receive regular shipments at a discounted rate. By subscribing, you authorize GoodShoog™ to charge your payment method on a recurring basis according to your selected frequency until you cancel.

Managing Your Subscription

You can manage, pause, or cancel your subscription at any time by logging into your account at goodshoog.com or by contacting us at support@goodshoog.com before your next billing date.

Cancellation

You may cancel your subscription at any time. To avoid being charged for the next shipment, cancellations must be submitted before your next scheduled billing date. Cancellations made after a billing date has processed cannot be refunded, as orders are prepared and shipped promptly.

Modifications

You may change your shipment frequency, quantity, or shipping address at any time through your account portal or by contacting support@goodshoog.com.

Billing

Your payment method will be charged automatically on each renewal date. You will receive an email notification before each upcoming charge. Prices are subject to change with advance notice.

No Returns on Shipped Orders

As GoodShoog is a consumable food product, we cannot accept returns on shipped subscription orders. If your order arrives damaged or incorrect, please contact us within 7 days at support@goodshoog.com and we'll make it right.

Contact Us

support@goodshoog.com goodshoog.com