Refund policy

Return & Refund Policy

Last updated: August 28, 2026

Thank you for choosing GoodShoog™, your premium natural sugar substitute.

Why We Cannot Accept Returns on Food Products

Because GoodShoog is a consumable food product, we are unable to accept returns once an order has been shipped. This policy exists to protect the health and safety of all our customers — we cannot guarantee the integrity of a product once it leaves our hands.

This is standard practice for perishable and consumable food items and is consistent with FDA food safety guidelines.

We Still Want to Make It Right

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@goodshoog.com with:

• Your order number
• A photo of the issue

We'll send a replacement or issue a full refund at our discretion — no need to return the product.

Subscription Orders

You may cancel or modify your subscription before your next billing date by logging into your account or contacting us at support@goodshoog.com. We cannot refund orders that have already been processed and shipped.

Contact Us

Questions? We're happy to help. support@goodshoog.com goodshoog.com